Update: HEXONET DDoS Attack (Sept 3, 2021)

If you have been following along with our recent updates, you are well aware that we have been under a DDoS attack this past week. This has resulted in multiple access issues for regular customer use. In response, we have been working around the clock to mitigate, resolve, and implement further countermeasures to such attacks.

We can confirm that all is calm and that the system is fully available and operational. We are confident our countermeasures are efficient and strong, and we are carefully monitoring for further attack waves to ensure optimal performance.

Important details to be aware of:

• Rest assured that no personal data or information has been breached in these attacks.
• As a countermeasure to the attack, domains on active accounts set to AUTORENEW will now renew an additional 24 hours early (as of 06:00 UTC Sep 3rd, 2021). This ensures no domains are dropped.
• Our recommendation is to process any pending orders sooner than later.

We will continue providing updates as needed. Our dedicated teams are monitoring and proactively working to ensure our customers can rely on us for the services they know and trust. Please refer to our freshly launched status page for real time system updates and we welcome you to follow us on Twitter for more information.

Thank you to our amazing customers for your support and patience during this time. We recognize that this has been challenging for all and we truly appreciate you!

If you have any questions or require assistance please always feel free to contact us at [email protected].