Enhanced Virtual Server Restore and Security Skip to main.

vServer Restoration Now Available

Servers even up to 14 days after deletion can now be restored. The restoration fee for any of the VServer is 35.70 (net: 30.00) EUR/Server per restore. The restoration will be done in realtime.

vServer Restoration via Control Panel:

Please login to the Control Panel then navigate to Manage Products > Rootserver Admin > Restore.  Enter the "VSERVERID" of the deleted vServer in order to restore it.

vServer Restoration via API:

command = RestoreVServer
vserverid = <VSERVERID of the deleted vServer>


vServer - Secure Service Password

Starting August 10, 2010, every vServer will be automatically assigned a "Service Password".  This Service Password ensures that submitted support tickets can be verified and validated before any server level support is done.  After August 10, support tickets to [email protected] must provide either the "Server-ID" or the "Primary Server IP Address" along with this Service Password. The Service Password for a vServer can be retrieved via the Control Panel or API.

Service Password via Control Panel:
Please login to the Control Panel then navigate to Rootserver Admin > Manage Server.  Select a server and the "Service Password" can be found in the "Contract" section.

Service Password via API:

vserverid=<Your VSERVERID>

PROPERTY[SERVICEPASSWORD][0]=<your current service password>

Set "Service Password" on Server Creation:

command = CreateVServer
vserverclass = <TEXT>
vserversoftwareclass = <TEXT>
period = <INT>
vserverid = <TEXT>
servicepassword = <TEXT>

Change "Service Password" For Existing Server:

command = ModifyVServer
vserverid = <TEXT>
servicepassword = <TEXT>

For security reasons, please note that Server support teams have been instructed NOT to provide any information/support unless valid Server IDs and Passwords are provided. HEXONET thanks you for you understanding the need for these additional security measures.