IMPORTANT - FINAL NOTICE - Expired Registration Recovery Policy Skip to main.

On July 1st, 2013, you were sent the first notice of the mandated new policy for Registrars called the Expired Registration Recovery Policy (ERRP) issued by the Internet Corporation for Assigned Names & Numbers (ICANN) for gTLDs (ccTLDs are not affected).  Again, the new ERRP policy not only requires registrars and resellers to understand its details, but also requires registrars and resellers to take action to fully comply with the regulation.  MOST IMPORTANTLY, HEXONET IS OBLIGATED TO CHANGE ITS TERMS OF USE, since its ICANN Accredited Registrar, 1API GmbH, IS ALSO CHANGING its terms of use to be inline with the new ERRP policy, which all goes into effect August 31, 2013.


ERRP Requirements:

1. Communication with every Registrant of a domain before and after a domain name's expiration date is now mandatory:

Compliance Made Easy. Both Pre-Expiry and Post-Expiry notices must be sent out and addressed by the Registrar of Record; however, Reseller can OPTIONALLY brand these emails as follows.

Login to the Control Panel and navigate to MANAGE ACCOUNT > MY SETTINGS > DOMAIN SETTINGS > ERRP EMAIL SETTINGS

IMPORTANT CHANGE: The "FROM" Email-address option is no longer available as the email must be sent out and addressed by the Registrar of Record according to the ICANN policy. Our apologies for this oversight.

Resellers who choose not to configure any of the optionally branding fields, your clients will see a generic email without names, information or links.


2. Clearly display and provide Renewal and Restoration information on the Reseller's website, including information about renewal notices and how notices will be delivered:

Compliance Made Easy. Add similar wording, with proper URLs, in the Reseller's own Terms of Use

 

3. Clearly display and provide Registrants renewal pricing, restore pricing (Renewal Grace Period (RGP)) fees and how to access renewal/restore information

Compliance Made Easy. Display renewal and restore pricing on the Reseller's website and in Reseller's registration agreement

Clearly displayed fees on your website and a link to these fees must be included in your registration agreements (i.e. a link in your terms of use back to your pricing page)

 

HEXONET's Terms of Use Notice and Platform Period Changes:

The following changes to Finalization and Accounting Periods, as well as, the Terms of Use modifications will go into effective August 31, 2013.

 
The new terms will be effective August 31, 2013, and all HEXONET resellers will need to be in compliance.  Resellers at a minimum need to review the new Terms of Use and update their websites with the provided legal text.  Lastly, if Resellers want to their own branded email address for these notices going out to your customers, please login to the Control Panel to configure the ERRRP notification setting before August 31, 2013.

For more information or to see some FAQs on ERRP please visit our support wiki at https://wiki.hexonet.net/index.php/ERRP.  If you have any questions or need further assistance, please contact support@hexonet.net.