1. Communication with every Registrant of a domain before and after a domain name's expiration date is now mandatory
a. Communicate with every Registrant of a domain, approximately one month and one week, before it expires (Pre-Expiry notices).
b. Communicate with every Registrant of a domain within five days of its expiration (Post-Expiry notice).
Compliance Made Easy. Both Pre-Expiry and Post-Expiry notices must be sent out by the Registrar of Record. Reseller can provide the "From" email address to brand these emails.
i. Provide HEXONET with a "From" email address and all notices for domains in the Reseller's account will only see the Reseller's email address (functionality to be available shortly)
ii. Where no Reseller "From" email address is provided, a default generic email address will be used
2. Clearly display and provide Registrants information on the Reseller's web site about the notices above and how those notices will be delivered.
Compliance Made Easy. Add similar wording, with proper URLs, in the Reseller's own Terms of Us
i. Renewal Notices. Approximately one month prior to the expiration date of a domain name, the registrant will be emailed an expiration notice sent to the registrant's email address. Subsequently, approximately one week prior to the expiration date of a domain name, a second notice will be emailed to the registrant's email address. And if a domain is not renewed, within five (5) days of a domain name's expiration date, the registrant will be emailed a third notice stating the domain name has expired.
ii. Renewal and Restore Fees. The fees associated with renewing gTLDs are located on the Reseller's website at URL: <<http://myresellersite.com/fees>>
3. Clearly display and provide Registrants renewal pricing, restore pricing (Renewal Grace Period (RGP)) fees and how to access renewal/restore information
Compliance Made Easy. Display renewal and restore pricing on the Reseller's website and in Reseller's registration agreement
1. Finalization and Accounting Period Change. On September 1, 2013, the Finalization and Account Period are changing for all gTLDs (.COM, .NET, etc.).
a. Finalization Period is changing from +44 days to +1 day (billed and paid domain renewals are finalized 1 day after their expiration date; domains deleted after the finalization date cannot be refunded)
b. Accounting Period is changing from 0 to -5 days for all gTLDs expiring after September 1, 2013 (meaning billing for auto-renewals are processed 5 days prior to their expiration date)
2. Right to Stop Domain Name Resolution, Change Nameservers, or Change WHOIS Contact Information. Immediately following the expiration date and before the deletion of a domain name, HEXONET at its sole discretion may stop resolution of a domain, change the nameservers and/or change the WHOIS contact information, unless the domain is renewed, in which case the domain name's prior nameserver and/or WHOIS contact information will be restored and the domain name will be updated to resolve again.
3. No Obligation to Offer Redemption Grace Period. The "RGP" or Redemption Grace Period, typically starting between 30 days and 44 days after the expiration date of domain, is now only offered at HEXONET's sole discretion.
If you have any questions or need further assistance, please contact [email protected].
Your Team @ HEXONET.net