on Mondy, October 10th (Thanksgiving)
our support office in Canada is not available due to a national holiday. Of course you may send your requests to firstname.lastname@example.org. Requests will be answered from our support office in Germany on this day. We are available again for you as of Tuesday, October 11th during our regular support hours. We are sorry for any inconvenience this may cause.
Thank you very much for your understanding!