An exciting new chapter for our Partners & Customers.

All the great things you love about HEXONET are now part of Moniker.

1. Overview of Migration

ONBOARDING PHASE

• We will take care of migrating your account, you will need to reset your password and confirm your account
• We will also take care of the domain migration so there won’t be a special action required by you. Domains are being migrated on their own setups (accreditations), they are not being moved across accreditations – and as such there is no extra cost or additional renewals involved in the process.

PRE-MIGRATION PHASE

One week before the migration:

1. System readiness will be confirmed.
2. We will:
   • Confirm that your customer account is active.
   • Confirm that you have reset your password in Moniker or confirm that you have access to your account.
   • Create a report of domains that will be renewed shortly after the migration and provide it to you if requested.
   • Send you a notification to remind about the migration date.

MIGRATION DAY PHASE:

3. On this day you will receive an email regarding the start of the migration.
4. A migration lock will be added to your account to prevent auto renewals / auto deletions.
5. We will execute the migration at our end.
6. Once the migration is complete, we will notify you that the migration has been completed.

KEY TRANSITION MILESTONES AND ACTION STEPS:

As part of this transition, we want to make you aware of what changes will occur in the HEXONET system and the key dates you need to be aware of for when these changes are planned to take effect.

As of the 30th of December 2024, no further developments have been or will be made to the HEXONET platform except for critical security updates.

All your customer portfolios will have been migrated to the Moniker platform. HEXONET's support will be limited to email only, and service level agreements (SLAs) as well as credit facilities will be reduced. The HEXONET systems will start to be decommissioned from this date.

During the migration of your existing domains, management of these domains will be temporarily unavailable, domains and DNS services will continue to function as usual. You can already register new domains through Moniker before the migration. We do not anticipate any data loss during the migration.

2. HEXONET & Moniker Comparison

Here is an overview of the high levels of service that you can expect from Moniker going forward:

3. What steps do I need to take?

• Step 1: Receive and Agree on your Migration Date
• Step 2: Reset your password and agree T&C's

Step 1: Receive your Migration Date

• HEXONET will take care of the domain migration, so there will not be any special actions required by you during the migration itself.
• We will inform you about your migration date once it has been confirmed by our internal team.

4. What changes can I expect to see?

Please contact our Customer Services team ([email protected]) if you have any specific questions on the changes listed below.

Product Changes

Service/Feature Changes

Technology & Platform Changes

Contact Points

If you have questions, please contact us by email ([email protected]). We are here to guide you through the impact of this migration on your business.