An exciting new chapter for our Partners & Customers.
All the great things you love about HEXONET are now part of Moniker.
We are excited to inform you that HEXONET will soon be moving its Retail section to Moniker, a fellow brand within our group. This integration is part of our ongoing efforts to enhance your experience with updated features, compliance, and services.
This page contains all the important information regarding the migration and covers details on products, services, platform and technology, along with any next steps that you need to take.
During this transition, you can expect the same high level of service, with some changes to processes and account management. This page will be updated regularly with new information as the transition progresses.
1. Overview of Migration
ONBOARDING PHASE
- We will take care of migrating your account, you will need to reset your password and confirm your account
- We will also take care of the domain migration so there won’t be a special action required by you. Domains are being migrated on their own setups (accreditations), they are not being moved across accreditations – and as such there is no extra cost or additional renewals involved in the process.
PRE-MIGRATION PHASE
One week before the migration:
- System readiness will be confirmed.
- We will:
- Confirm that your customer account is active.
- Confirm that you have reset your password in Moniker or confirm that you have access to your account.
- Create a report of domains that will be renewed shortly after the migration and provide it to you if requested.
- Send you a notification to remind about the migration date.
MIGRATION DAY PHASE:
- On this day you will receive an email regarding the start of the migration.
- A migration lock will be added to your account to prevent auto renewals / auto deletions.
- We will execute the migration at our end.
- Once the migration is complete, we will notify you that the migration has been completed.
KEY TRANSITION MILESTONES AND ACTION STEPS:
As part of this transition, we want to make you aware of what changes will occur in the HEXONET system and the key dates you need to be aware of for when these changes are planned to take effect.
30th December 2024
As of the 30th of December 2024, no further developments have been or will be made to the HEXONET platform except for critical security updates.
End of June 2025
All your customer portfolios will have been migrated to the Moniker platform. HEXONET's support will be limited to email only, and service level agreements (SLAs) as well as credit facilities will be reduced. The HEXONET systems will start to be decommissioned from this date.
During the migration of your existing domains, management of these domains will be temporarily unavailable, domains and DNS services will continue to function as usual. You can already register new domains through Moniker before the migration. We do not anticipate any data loss during the migration.
2. HEXONET & Moniker Comparison
Here is an overview of the high levels of service that you can expect from Moniker going forward:
| Parameter | Moniker | HEXONET |
|---|---|---|
| TLDs | Over 700 TLDs | Over 1,100 TLDs |
| Other Products | Yes | Yes |
| Integration | The APIs are currently under development and are on track to be completed before the migration | 6 API interfaces |
| Manage Own Accreditations | No | RegOC https://www.hexonet.net/resellers/products#regoc |
| Control Panel | Yes, Currently English only | Yes https://www.hexonet.net/resellers/integration#cp Supported Languages: English, German and Japanese |
| Tiered Pricing | Yes https://www.moniker.com/en/domain-prices |
Yes |
| Payment Options & Currencies | Payment Options USD, EUR, GBP, AUD, CAD, JPY, Soon to be NZ$ |
https://www.hexonet.net/payment-options Currencies: EUR, USD (CAD in Canada) |
| Reputation | With 20 years of experience, Moniker is a registrar built for Domain Investors and experts, from those starting out to the masters. It offers domains, hosting, SSL certificates and underwent a significant technology upgrade in 2024. | 15+ years of experience in the domain industry |
| Customer Service | https://support.moniker.com/hc/en-gb/requests/new Send an Email to [email protected] |
https://www.hexonet.net/contact Reseller support via phone, email and online chat. Germany: Monday - Friday 9:00 - 17:00 CET/CEST Canada: Monday - Friday 8:00 - 18:00 PST (17.00 CET - 03.00 CET) |
| Knowledge Base | https://support.moniker.com | https://wiki.hexonet.net/wiki/Main_Page |
3. What steps do I need to take?
Step 1: Receive your Migration Date
- HEXONET will take care of the domain migration, so there will not be any special actions required by you during the migration itself.
- We will inform you about your migration date once it has been confirmed by our internal team.
4. What changes can I expect to see?
Please contact our Customer Services team ([email protected]) if you have any specific questions on the changes listed below.
Product Changes
| Moniker | |
|---|---|
| TLDs HEXONET Domains |
Moniker Domain Prices |
| Aftermarket | Yes |
| Drop Catching https://www.hexonet.net/resellers/domains#backorder |
No |
| Registry Lock https://www.hexonet.net/resellers/products#registrylock |
Yes and Domain Treasury (similar service) |
| Proxy / WHOIS Privacy https://www.hexonet.net/products/whoistrustee |
Yes |
| Trustee https://www.hexonet.net/resellers/products#domains |
Some |
| TMCH https://www.hexonet.net/resellers/products#domains |
Yes |
| Adult Blocks https://www.hexonet.net/resellers/products#adultblock DPML https://wiki.hexonet.net/wiki/DPML |
No |
| DPML https://wiki.hexonet.net/wiki/DPML | No |
| SSL https://www.hexonet.net/resellers/products#ssl-certificates |
Yes https://www.moniker.com/ssl-certificates and Hosting https://www.moniker.com/en/web-hosting |
| Secure Site | No |
| Website Builder https://www.hexonet.net/resellers/products#websitebuilder (Weebly) |
No |
Service/Feature Changes
| Moniker | |
|---|---|
| DENIC Authcode2 Creation | No |
| Domain Consulting | No |
| RegOC https://www.hexonet.net/resellers/products#regoc | No |
| Domain Search | Yes |
Technology & Platform Changes
| Moniker | |
|---|---|
| EPP API | No |
| HTTPS API | Yes |
| SOAP API | No |
| XML/RPC | No |
| Control Panel
https://www.hexonet.net/resellers/integration#cp |
Yes |
Contact Points
If you have questions, please contact us by email ([email protected]). We are here to guide you through the impact of this migration on your business.